Problems with meeting payments?

Anyone can experience difficulties with bill payment. The most important thing is that you talk to us about any unexpected problems.

 

Flood assistance

 

Our thoughts are with our customers who are currently affected by the floods in eastern Australia.  We have in place a range of options for customers who may require assistance, including payment plans, payment extensions and our INpower financial hardship program.  For more information, please contact us on 13 10 02.

 

Important flood safety information >>

 

Disconnection is our absolute last resort, so we’d much rather agree to a flexible way that you can settle your account whilst still receiving an uninterrupted energy supply.

 

The Integral Energy INpower program has been developed to help you identify the best way to manage payments. You can download an information leaflet here.

 

Download our Hardship Charter >>