If I am approached by another energy supply company, what should I do?

It is recommended that you look carefully at what is being offered to see whether you will be better off, and to ensure that you are comparing similar offers.

Electricity pricing is made up of a number of components, including the actual electricity charge, distribution charges, regulated market charges, supply charges and GST. If you are comparing prices, you should ensure all the pricing components have been included in the offer.

Some of the things to look for - other than price – are:

 

• Length of the contract;
• Your right to a cooling-off period;
• Penalties for early termination of your contract;
• Any other charges and services which have been included in the market contract; and
• Payment methods.

If you have any questions or concerns please call Integral Energy Customer Service on 131 002.