What is the difference between a Retailer and a network service provider (Distributor)?

Your electricity retailer is licensed to sell electricity to consumers and is responsible for purchasing electricity on your behalf.

Your Local Network Service Provider (LNSP) is the organisation that owns, operates and maintains the poles and wires and other infrastructure that deliver electricity to the home or business in your local area.

Under retail competition you can choose your electricity retailer. However, you cannot change your network distributor unless you move to a household in another network distributor’s service area.

Integral Energy is both a retailer and a network service provider.