Large Corporate Customers (annual electricity usage in excess of 500 kwh) - Q and A

 

On 1 July 2008 the cost of electricity will increase for most households and businesses in NSW.

 

These pricing changes are in accordance with the NSW Independent Pricing and Regulatory Tribunal (IPART) decisions and recent legislative changes, and will directly help to ensure the continued efficiency, safety and reliability of the State’s electricity network.

 

Why have my electricity charges increased?

Our network is ageing, with a large proportion of assets reaching the end of their service life. At the same time Sydney is edging outward requiring additional electricity infrastructure.

 

In recognition of these increased costs, the independent pricing regulator, IPART, provides a fair and transparent review process for Integral Energy and other electricity businesses to change their prices. Increases in electricity charges reflect the increased costs facing Integral Energy and other electricity businesses, and pricing limits set by the regulator.

 

Who approved the new prices?

The price adjustment was reviewed by the Independent Pricing and Regulatory Tribunal (IPART), the independent pricing regulator. You can find out more about IPART by visiting www.ipart.nsw.gov.au.

 

When will my bill increase?

These prices take effect from 1 July 2008. As we may not read your meter on 1 July 2008, your first bill after 1 July 2008 will display the increase in regulated rates. Your consumption before and after that date will be estimated in accordance with the regulations.

 

How will it appear on my bill?

If your billing cycle means that your bill incorporates usage before and after 1 July, then on your next bill you will be able to see the new charges relating to post 1 July 2008 pricing as they will appear under the heading ‘New rate period’ for each of your tariffs.

 

Will my price go up again?

It is possible your prices may increase again in the future in line with the IPART regulated pricing reviews.

 

What if I don’t like these changes to your prices – who can I write to?

If you would like to make a formal complaint, please write to our Customer Care team, detailing what aspects of the changes you are concerned with and we’ll respond to you either in writing or one of our staff will contact you to discuss the matter further. Please address your letter to Customer Care, Integral Energy, PO Box 6366, Blacktown,NSW 2148. You can send a fax to Customer Care via (02) 9853 5184 or e-mail: integral@integral.com.au

 

What help is available if I am having difficulty in paying my account?

Integral Energy provides a range of flexible payment options to our customers. You can discuss these options with our INbusiness Solutions Team on 1300 136 335.

Do I have to do anything if I am on direct debit?

No, your new amount will automatically be debited from your bank account as per your nominated date.

 

Who do I speak with if I have any further questions?

Please call your Corporate Energy Manager directly or call the INbusiness Solutions Team on 1300 136 335.