Our Values

Each and every day, Integral Energy is guided by the following values:

 

• Safety excellence >>
• Integrity >>
• Management by fact >>
• Enterprising spirit >>
• Customer commitment >>
• Respect for people >>
• Accountability and responsibility >>
• Sustainable outcomes >>

 

 Safety excellence

Integral Energy’s safety commitment is to zero accidents, injuries and occupational illnesses. This commitment is supported by making safety our first priority; a belief that all accidents are preventable; working safely is a condition of employment; not taking shortcuts; not accepting unsafe behaviour; and, expecting personal accountability for safety from everyone.

 

We will live this value by learning how to work safely; maintaining awareness in all tasks; having an orderly work area; checking for and fixing hazards; coming to work free of drugs and alcohol that could impair performance; taking action to correct unsafe working practices; looking for opportunities to participate in and improve safety performance; and, immediately reporting all near misses, incidents, injuries and occupational illnesses.

 

 Integrity

At all levels of the organisation and in all its business dealings, Integral Energy aims to act with honesty and to achieve the highest level of integrity. This means setting consistent policies, and maintaining soundness of moral principle and character.

 

We each have a responsibility to ensure Integral Energy’s resources are used properly; and that our business dealings are free from conflicts of interest. We will take ownership and responsibility for our actions and we will demonstrate outstanding leadership as an example to others.

 

 Management by fact

Management by fact forms the backbone of our approach to planning and decision making. It encompasses the use of all available information to make objective, impartial and confident business decisions and open and honest disclosure of relevant information to shareholders and customers.

 

We also respect the confidentiality of certain business information and do not use this inappropriately.

 

 Enterprising spirit

Integral Energy is committed to fostering an enterprising spirit within its people.

 

This pioneering, ‘can do’ attitude is core to our business growth and success. It means we are open to fresh thinking and new ideas; and encourage effort and learning in our people in order to stimulate creativity. We will pursue opportunities for business change while managing risks.

 

In order to encourage our people to find solutions creatively, support will be provided from management for teamwork and collaborative frameworks, underpinned by the recognition of the contribution of our people and their value to the business.

 

 Customer commitment

Integral Energy’s vision is to be Australia’s best performing energy business by focusing on delivering superior value to our customers and our shareholders now and into the future. This means taking personal responsibility to deliver a standard of service that goes beyond customer expectations and exceeds the service provided by our competitors.

 

In providing this service we have a responsibility to deal in a fair, open and honest way with all our customers; to review, challenge and improve work practices and processes which stand in the way of better standards of customer service; and to recognise that, in the end, customer loyalty depends on individual relationships with our customers.

 

 Respect for people

At Integral Energy we respect a ‘fair go for all’. This value is crucial to the personal and professional standards expected in our workplace. It means we respect the principles of equal employment opportunity; acknowledge and value diversity in culture and opinion; offer opportunities for promotion on merit; cultivate an environment of trust through open and honest communication; promote self improvement and skills development; encourage effective empowerment, teamwork and participative decision making; and continually review our safety standards to ensure a healthy and safe environment for our staff, customers and the community.

 

 Accountability and responsibility

Complementing the value of “Respect for people”, and the personal and professional workplace standards it demands, we take responsibility and accountability for our actions, and maintain the integrity of performance within our area of responsibility. In all our business dealings, we will promote trust, openness, teamwork, professionalism and pride in what we do.

 

 Sustainable outcomes

Integral Energy recognises the significant corporate responsibilities we carry as a leading energy business. As a responsible corporate citizen, we strive for sustainable outcomes by balancing the “triple bottom line” interests of financial, environmental and social responsibilities in order to ensure long-term business success. Our commercial success ensures a sustainable economic future for all stakeholders.

 

We operate in a way that meets the needs of the present without compromising the ability of future generations to meet their own needs.

 

If you’d like to know more about Integral Energy's Principles and Values, please download our Code of Ethics 2008