FAQs about Bill Equaliser

How is my Bill Equaliser amount calculated?
We look at how much you have paid in the past, taking into consideration any rebates or other special adjustments that you may have had on your account.

We then estimate how much you will spend over the next 12 months and calculate your monthly or fortnightly payments depending on which payment option you select.

Will I continue to receive my bill?
You will continue to receive your bill every three months showing both your consumption and the payments that you have made to your account. You will be able to check your payments against your actual consumption and regularly see the status of your account. If you’re concerned that they are either too high or too low, you can call us and we may be able to modify the payment amount.

What will happen if the amount I pay over 12 months is different from my electricity costs?
After 12 months your account is checked to see whether you have underpaid or overpaid against your actual electricity usage.

If it’s less than $100, we’ll simply roll it over into the next year of Bill Equaliser. In this case: if you have overpaid, your payments will be slightly lower for the following year; and if you have underpaid, your payments will be slightly higher for the following year.

If it is a large underpayment of $100 or more, we may request you to pay the outstanding amount.

Do I need to pay my current bill if I enrol in Bill Equaliser?
Yes, the amount under Bill Equaliser does not include your current account. Please pay any outstanding amounts by the due date on your bill.

Pay an outstanding amount using BPAY

What happens if I move house after I have set up the Bill Equaliser?
If you move, just contact us and we will simply cancel the Bill Equaliser arrangement and perform a reconciliation on the account.

Generally, if you wish, you will be able to sign up again at your new premises. This may not be possible if we don’t have any previous consumption history for your new property.

What happens if I want to cancel the arrangement?
You can cancel the arrangement and resume quarterly payments any time as long as you give us seven business days notice before the next direct debit is due. This notice period gives us the time to make sure Bill Equaliser payments via your account are cancelled.

What happens in the event of a price rise?
If electricity costs go up during the 12 months, you may have a small underpayment at the end of the period, but this can be dealt with easily. See the question above regarding payments not covering electricity costs.

Can I arrange to have a payment moved if the date is not convenient?
Yes - just give us seven business days notice and we can arrange for a new ongoing date for your automatic payment.

What happens if I miss a payment?
If you miss a payment, we will send you a friendly reminder to let you know and we will ask that you make the missed payment by another method.

What happens if my bank account details change?
You can notify us at any time to change your bank account details on 131 002 or print out the change of bank details form and post it to us, there’s no stamp required.

If you have a payment due within the next 7 days, please call use on 131 002.

 

Pay an outstanding amount using Credit Card

Pay an outstanding amount using BPAY