Your account
Anyone can experience difficulties with bill payment. The most important thing is that you talk to us about any unexpected problems.
Disconnection is our absolute last resort, so we’d much rather agree to a flexible way that you can settle your account whilst still receiving an uninterrupted energy supply.
The Integral Energy INpower program has been developed to help you identify the best way to manage payments. You can download an information leaflet here.
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Download our Hardship Charter >>
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