The Queensland Government Department has been an Integral customer since 2011 during which time Integral has completed a number of consulting engagements to support the Oracle Fusion Middleware (OFM), BPM and SOA products. Integral also provided our ConfigNOW product for configuration and deployment management of Oracle Fusion Middleware technologies, including Oracle WebLogic. In 2017, Integral decided to ‘open source’ the ConfigNOW product and additionally investigate other tools that would be useful to the Department as their Oracle technology stack continued to expand. After an exhaustive global search, Integral decided that Flexagon’s FlexDeploy would be of most value, alongside ConfigNOW.
Since 2017, Integral has continued to assist the Department by providing training, advice and consulting services with FlexDeploy and Oracle middleware support services.
The IT branch of a Queensland Government Department was spending an entire day to migrate code between Oracle environments. Using manual methods was slow and introduced errors, which resulted in rework and another day to migrate the code.
“We went from needing one entire day to migrate between environments and needing lots of testing and rework to just 30 minutes without the introduction of any errors. We have been using FlexDeploy for three years with a very high level of confidence now and are planning to use it for all our major systems. It has been a great investment for us.” – ICT Executive Manager
DOWNLOAD CASE STUDYInsuret is an underwriting agency whose purpose is to deliver market leading insurance products and services within specific industry segments including Car rental insurance for fleet
owners; Peer-2-Peer motor insurance; Commercial motor fleet insurance and Small business motor insurance.
Insuret’s core business product required significant functional and performance enhancements to maintain their market leading position. These activities had been commenced but were not realising the benefits Insuret needed and were taking longer than planned.
The approach recommended by Integral was to first gain an understanding of the current state of the business applications, including a review of the documentation produced to date. The Integral Project Manager established regular weekly meetings between Insuret management, the Vendor and the Project to review progress and commence planning, using standard project monitoring and control methods and tools. The consistency with which the vendor applied rigour to their management of the project varied and pressure had to be maintained throughout the project to achieve the agreed functionality to the level of quality required.
The Australian economy is powered by transport and NTI is Australia’s leading insurer in that space. Integral worked with NTI to develop an advanced containerisation platform so it can remain at the forefront of the industry and respond rapidly to change.
NTI first adopted containers in 2017, leveraging the power to assist with new machine learning modelling techniques. NTI built a fit for purpose, container management platform during that period but as the value and opportunities of containers became obvious NTI needed to implement an enterprise level management platform. The NTI project team identified several key areas to focus on during their evaluation of various containerisation platforms.
After undertaking a proof-of-concept on a small group of applications, the project team found that Red Hat’s OpenShift platform was the best fit and value for money. Once the NTI team decided to adopt the Red Hat OpenShift platform, the project could then move on to acquisition and eventually integrating Red Hat’s OpenShift platform with existing systems.
Today, Heritage Bank has grown to become Australia’s largest customer-owned bank and is one of the longest-running financial institutions in the country.
The New Payments Platform (NPP) is a major industry-wide initiative to develop a new infrastructure for Australian payments. It’s a fast, flexible and data-rich payments system for Australian governments, businesses and consumers to meet their payment needs. Heritage Bank had an inflight project that had been struggling to achieve some of the broader business outcomes necessary to enable NPP.
Integral developed and implemented an integration platform that not only serviced Heritage’s immediate NPP needs, but would also meet their future integration needs. Integral’s value-add was the open architectural principles used on this important project—in effect future-proofing the solution for many years to come.
AUSTRALIA AND NEW ZEALAND COLLEGE OF VETERINARY SCIENCE (ANZCVS) supports the veterinary profession in Australia and New Zealand through the assessment and recognition of expertise and rewarding of excellence.
ANZCVS needed a system where examiners working remotely could enter exam results for verification, moderation and storage. Their current system had little automation in the processing and recording of exam results giving rise to the possibility of human error.
After thorough elicitation of requirements with the ANZCVS stakeholders, Integral designed a web based solution built on industry recognized tools, ensuring readily available skills in the market. The system is hosted in Microsoft Azure to allow for on demand scaling as well as simple technology upgrades without significant configuration.
ENERGEX had a low level automation system in place for their field workers that was not handling the increased quantity of data, providing sufficient accuracy, or speed of delivery to the field.
When developing a replacement system, ENERGEX wanted the new system to improve customer service levels, assist field staff in completing safer and higher performing field work, and use a smarter, integrated electronic schedule and dispatch tool (Ventyx Service Suite).
The resulting solution uses Field Force Automation (FFA) technology, implemented with the latest release of the Service Suite solution from Ventyx and incorporated the integration of a number of ENERGEX’s host systems. This allows ENERGEX crews now locate faults in the network faster than ever through satellite navigation, tracking, and dispatch. The FFA computer system provides field crews with unprecedented access to electronic information about outages and customer premises from their vehicle, reducing phone calls and travel time during storms and other peak periods. The new system benefits millions of people throughout Queensland and New South Wales, providing faster, more efficient responses from ENERGEX.
Author: Sujata Dhauskar When most of us hear “offshore”, we raise an eyebrow and rattle off the cons associated with a team being offshore. The perception that has been built over time about offshore team management is that it can be extremely challenging. These challenges are derived from teams who separated…
This is a much shorter post than the lengthy screeds on the material and delivery aspects of training, mostly due to the fact that this is the aspect of training delivery you have the least amount of control over as a trainer. But, admittedly I do have less to say about this area as well.
Fundamentally, a good training venue is one that can keep the trainer mobile, and the students awake. And, given that keeping the instructor mobile is about keeping students awake, it fundamentally boils down to keeping the students awake. The rest largely takes care of itself.
So last time we talked about the training material. But while training material forms the foundation of the experience, how you conduct the course is the make or break point. You can compensate for poor material with solid experience and product knowledge, you can make light of a difficult venue, but without quality delivery you’ll either have your students switch off, or even worse, have them go offside.
Herein lie a few prescriptive suggestions about how to coordinate the course. Again, while I’m stating these as rules, this is only my view on how to handle things. Let me know what you think in the comments.
For the first time in a long time, I attended a training course in April as a student,. I’m hoping to attend more training courses soonish, particularly some of Sun’s Java internals courses. I’ve just finished delivering a block of training in Sydney, so now seems like a good time to talk about something that’s been ticking over in my head since that course – golden rules of good training delivery.
Watching a course unfold as a student is a great learning exercise. Not just in terms of learning the course material, but also watching how trainers present the course, and help the class learn. Watching the course in April reinforced for me some things I believe about training – a number of them by negative example.
© 2022 Integral Technology Solutions.
The Queensland Government Department has been an Integral customer since 2011 during which time Integral has completed a number of consulting engagements to support the Oracle Fusion Middleware (OFM), BPM and SOA products. Integral also provided our ConfigNOW product for configuration and deployment management of Oracle Fusion Middleware technologies, including Oracle WebLogic. In 2017, Integral decided to ‘open source’ the ConfigNOW product and additionally investigate other tools that would be useful to the Department as their Oracle technology stack continued to expand. After an exhaustive global search, Integral decided that Flexagon’s FlexDeploy would be of most value, alongside ConfigNOW.
Since 2017, Integral has continued to assist the Department by providing training, advice and consulting services with FlexDeploy and Oracle middleware support services.
The IT branch of a Queensland Government Department was spending an entire day to migrate code between Oracle environments. Using manual methods was slow and introduced errors, which resulted in rework and another day to migrate the code.
“We went from needing one entire day to migrate between environments and needing lots of testing and rework to just 30 minutes without the introduction of any errors. We have been using FlexDeploy for three years with a very high level of confidence now and are planning to use it for all our major systems. It has been a great investment for us.” – ICT Executive Manager
DOWNLOAD CASE STUDYInsuret is an underwriting agency whose purpose is to deliver market leading insurance products and services within specific industry segments including Car rental insurance for fleet
owners; Peer-2-Peer motor insurance; Commercial motor fleet insurance and Small business motor insurance.
Insuret’s core business product required significant functional and performance enhancements to maintain their market leading position. These activities had been commenced but were not realising the benefits Insuret needed and were taking longer than planned.
The approach recommended by Integral was to first gain an understanding of the current state of the business applications, including a review of the documentation produced to date. The Integral Project Manager established regular weekly meetings between Insuret management, the Vendor and the Project to review progress and commence planning, using standard project monitoring and control methods and tools. The consistency with which the vendor applied rigour to their management of the project varied and pressure had to be maintained throughout the project to achieve the agreed functionality to the level of quality required.
The Australian economy is powered by transport and NTI is Australia’s leading insurer in that space. Integral worked with NTI to develop an advanced containerisation platform so it can remain at the forefront of the industry and respond rapidly to change.
NTI first adopted containers in 2017, leveraging the power to assist with new machine learning modelling techniques. NTI built a fit for purpose, container management platform during that period but as the value and opportunities of containers became obvious NTI needed to implement an enterprise level management platform. The NTI project team identified several key areas to focus on during their evaluation of various containerisation platforms.
After undertaking a proof-of-concept on a small group of applications, the project team found that Red Hat’s OpenShift platform was the best fit and value for money. Once the NTI team decided to adopt the Red Hat OpenShift platform, the project could then move on to acquisition and eventually integrating Red Hat’s OpenShift platform with existing systems.
Today, Heritage Bank has grown to become Australia’s largest customer-owned bank and is one of the longest-running financial institutions in the country.
The New Payments Platform (NPP) is a major industry-wide initiative to develop a new infrastructure for Australian payments. It’s a fast, flexible and data-rich payments system for Australian governments, businesses and consumers to meet their payment needs. Heritage Bank had an inflight project that had been struggling to achieve some of the broader business outcomes necessary to enable NPP.
Integral developed and implemented an integration platform that not only serviced Heritage’s immediate NPP needs, but would also meet their future integration needs. Integral’s value-add was the open architectural principles used on this important project—in effect future-proofing the solution for many years to come.
AUSTRALIA AND NEW ZEALAND COLLEGE OF VETERINARY SCIENCE (ANZCVS) supports the veterinary profession in Australia and New Zealand through the assessment and recognition of expertise and rewarding of excellence.
ANZCVS needed a system where examiners working remotely could enter exam results for verification, moderation and storage. Their current system had little automation in the processing and recording of exam results giving rise to the possibility of human error.
After thorough elicitation of requirements with the ANZCVS stakeholders, Integral designed a web based solution built on industry recognized tools, ensuring readily available skills in the market. The system is hosted in Microsoft Azure to allow for on demand scaling as well as simple technology upgrades without significant configuration.
ENERGEX had a low level automation system in place for their field workers that was not handling the increased quantity of data, providing sufficient accuracy, or speed of delivery to the field.
When developing a replacement system, ENERGEX wanted the new system to improve customer service levels, assist field staff in completing safer and higher performing field work, and use a smarter, integrated electronic schedule and dispatch tool (Ventyx Service Suite).
The resulting solution uses Field Force Automation (FFA) technology, implemented with the latest release of the Service Suite solution from Ventyx and incorporated the integration of a number of ENERGEX’s host systems. This allows ENERGEX crews now locate faults in the network faster than ever through satellite navigation, tracking, and dispatch. The FFA computer system provides field crews with unprecedented access to electronic information about outages and customer premises from their vehicle, reducing phone calls and travel time during storms and other peak periods. The new system benefits millions of people throughout Queensland and New South Wales, providing faster, more efficient responses from ENERGEX.
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