ClimateSmart Home Services - Integral

Climate Smart Home Service

Online booking system and real time workforce automation system for simplified user and supplier experience

Secure, personalised 'How Low Can You Go' portal to drive behaviour change and encourage people to rise to the challenge of reducing in-home energy usage

Digital marketing tool to increase conversions, drive referrals, increase new customer acquisition and foster re-engagement of existing customers

LGIS chose Integral as a supplier due to their ability to deliver a full suite of services. We were able to collaboratively develop the entire range of IT system and support needs for the ClimateSmart Home Service from initiation to delivery, by utilising their java development, project management, DBA and BA capabilities.

Jane Bullock, Manager Project Delivery at LGIS


LGIS sought to upgrade its systems to enable business improvements and efficiencies in delivering the ClimateSmart Home Service (CSHS). This involved redeveloping the ClimateSmart Home Audit System, a real time workforce automation system for electricians visiting customers’ homes and performing audits. Supporting works included a website with the CSHS booking system, an online feedback module and the ‘How Low Can You Go’ portal, which provided in-home audit results and recommendations on savings and energy use.


Integral and LGIS worked collaboratively to develop the ClimateSmart Home Service information and data management systems. Use of Agile methodologies in requirements gathering led to a greater understanding and prioritisation of scope. This, coupled with LGIS’s in-depth market research enabled a very useable, highly adaptable product that can be applied in other markets and has achieved its objective in raising awareness and changing the public’s behaviour with respect to saving energy in Queensland. New technology architecture has been implemented which includes: a high performance hosted enterprise class infrastructure that provides high availability (99.9%) and is scalable (for increased customer levels).

The solution is designed to support high load levels during media campaigns 24x7 managed service for the solution and infrastructure components, supported and maintained by Integral’s support platform reusability enhancements which improve the supportability and transportability of the systems.

The various modules share significant amounts of source code and have benefited greatly from the re-use of these common source code assets. The system architecture and underlying software platform components encourage the loose coupling of system modules thus leading to a more flexible and adaptable system in the longer term.


Integral and LGIS collaborated to develop the ClimateSmart Home Service information and data management systems. A very useable, highly adaptable product, CSHS succeeded in raising awareness to save energy in Queensland across markets. CSHS’s new technology architecture included a high performance hosted enterprise class infrastructure that provided efficient availability and was scalable (for increased customer levels.) Supporting high load levels, Integral’s managed service and support team also provided 24×7 management service for the solution and infrastructure components.


SERVICES (LGIS) was jointly owned by Queensland Treasury Corporation and the Local Government Association of Queensland. LGIS focused on designing, evaluating and delivering cost effective
and efficient infrastructure solutions.

The ClimateSmart Home Service (CSHS) is a Queensland Government initiative, designed, managed and delivered by LGIS. It is specifically designed to help Queenslanders to reduce their carbon footprint and reduce their household bills.