In 2025, NTI continued its long-standing partnership with Integral, delivering a series of strategic technology initiatives designed to modernise core systems and enhance user experience. These projects reflect a shared commitment to innovation, operational resilience and future readiness.
Over the past 12–18 months, NTI has strengthened its position as Australia’s leading specialist insurer for transport, logistics, mobile plant and marine. With the sector facing rising operating costs, persistent supply-chain complexity and growing expectations for seamless digital services, NTI focussed on uplifting the systems and products its customers and brokers rely on every day.
Strengthening payment systems, broker platforms and product experiences to support Australia’s transport and logistics sector.
An Improved Broker Experience: NTI also made significant progress in uplifting its broker-facing technology, starting with two of their popular
product packages Transprt Pack and Yellow Pack. Integral helped modernise the platform by replacing a two-decade-old JavaServer Faces (JSF) front end with a clean, contemporary Angular interface. To support this, product logic previously embedded deep within Focus was extracted and refactored into reusable API services, creating a more modular, API-driven architecture. This shift improves maintainability and scalability while giving brokers a more intuitive, responsive and future-ready experience across NTI products.
Continuous Product Improvements: NTI continued to evolve its product ecosystem to meet emerging customer needs. One of the fastest-growing areas has been ecommerce fulfilment, with Parcel Protect offering pershipment protection and a simple digital claims experience. NTI recognised a market gap: merchants lacked an insurance option for individual orders, and customers often faced slow, frustrating claims when goods were damaged or lost. Parcel Protect fills this gap with streamlined claims handling, pay-as-you-go cover and smooth digital integration. Integral strengthened the platform underpinning Parcel Protect, improving scalability, reliability and integration with leading commerce systems such as Shopify. NTI also enhanced its Marine product packs, helping brokers and businesses navigate increasingly complex supply-chain risks across domestic and international operations. Integral modernised the Marine systems to improve clarity, usability and digital consistency.
A Modern Payments Ecosystem: A major milestone this year was the preparation for NTI’s transition to a Stripe-enabled enterprise payments system. Integral has been integrating Stripe into NTI’s core Focus platform, migrating key payment data and business logic while retaining Focus as the central policy and transaction engine. The result will be a faster, more secure and more reliable payment experience for customers, and a flexible digital foundation for future products and integrations.
Looking Ahead: Across all initiatives, NTI’s focus has remained clear: strengthen digital capability, reduce friction for customers and brokers, and build a modern, secure and connected enterprise ecosystem. These advancements improve speed, efficiency and resilience while laying the foundation for NTI’s next phase of growth.
Integral is proud to have partnered with NTI on these achievements, modernising legacy components and enabling flexible, future ready digital services that support Australia’s transport and logistics sector.
